We are currently looking to recruit an experienced Call Centre Agent to work for Al Futtaim Auto Centre in Dubai. You will be responsible for the following duties:
- answering calls and responding to emails
- handling customer inquiries both telephonically and by email
- managing and resolving customer complaints
- providing customers with product and service information
- entering new customer information into the relevant system
- updating the existing customer information
- appointment booking
- processing orders, forms and applications
- Following up call with all customer regarding appointments & other enquiries
- post service follow up with customers
- the identification and escalation of priority issues
- routing calls to the appropriate resource
- the documentation of all call information according to standard operating procedures
- completing call logs
- producing call reports
To apply for this role you must have a High School Diploma or equivalent qualification. You should be proficient in the relevant computer applications. Knowledge in Tyre Sizes by vehicle, Customer Service principles and practices, Call Centre telephony and technology would be ideal. It would be preferable if you have some experience in a Call centre or Customer Service environment
Key Competencies
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer Service orientation
- Organisational skills
- Attention to detail
- Judgement
- Adaptability
- Team Work
- Resilience
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